Terms & Conditions

Welcome to Noorae. By using our website and placing an order, you agree to the following Terms & Conditions:

1. General

Noorae operates an online store offering hair care products within Pakistan.

These Terms apply to all visitors, customers, and users of our website.

2. Orders & Confirmations

All orders must be confirmed by phone/SMS before dispatch.

We reserve the right to cancel any order if customer verification is not completed or if suspicious activity is detected.

3. Pricing & Payments

Prices listed on the website are final and include all applicable taxes.

We offer Cash on Delivery (COD) nationwide.

The courier will collect payment before handing over the parcel.

4. Shipping & Delivery

Orders are dispatched within 1 working day after confirmation.

Standard delivery time is 3–5 working days.

Delivery delays may occur due to weather, strikes, or courier issues — these are beyond our control.

5. Returns & Replacements

Only damaged products are eligible for replacement.

Customers must share a video proof showing:

The damaged product

Packaging

The issue clearly

Once verified, a replacement will be shipped free of cost.

6. Product Usage & Results

Results may vary from person to person based on individual hair/scalp conditions.

Noorae products are not intended to diagnose, treat, or cure any medical condition.

We are not responsible for misuse or allergic reactions.

7. Intellectual Property

All website content including product images, descriptions, branding, and designs are the property of Noorae.

Copying or using our content without permission is prohibited.

8. Privacy

Customer data (name, number, address) is used strictly for order processing and support.

We do not sell or share your personal information with third parties.

9. Order Refusal Policy

Repeated refusal to accept COD parcels may result in the blocking of future orders.

This is to protect our business from courier penalties and operational losses.

10. Changes to Terms

Noorae reserves the right to update or modify these Terms & Conditions at any time.

Continued use of our website means you accept any updated terms.