Return Policy

At Noorae, your satisfaction is our priority. If you receive a product that is damaged, we will gladly offer a replacement.

Eligibility for Return

You are eligible for a return or replacement if:

The product you received is damaged, leaking, or broken at the time of delivery.

How to Request a Return

To process your request smoothly, please follow these steps:

Record a Video
Create a clear video showing:

The damaged product

The parcel packaging

The issue you received (e.g., leakage, broken bottle, damaged seal)

Send the Video to Us
Share the video with us on our official support channels (WhatsApp / Messenger).

Verification & Replacement

Once our team verifies the issue, we will replace your product free of cost.

No additional charges or return shipping required for damaged items.

Important Notes

• Returns are only accepted for damaged or defective products.
• Products opened, used, or mishandled after delivery are not eligible for returns.